There is a line of small print on every Checkers and Rally’s receipt inviting you to visit guestobsessed.com and tell the company how the visit went. Do it, and you are promised a coupon for a free sandwich. It is one of the better-value fast-food feedback offers in the United States, and it takes about as long as waiting for the food did.
The problem is what happens when you search for help with it. The survey changed platforms, and the
guidance did not follow. Page after page still walks you through typing a twenty-digit code into an
Index.aspx page that now returns a 404 error, on receipts that in many cases no longer print such a
code at all. People conclude the survey is broken, or that the offer was never real. Neither is true. It works
fine — it just asks for something different now.
This page documents the flow as it stands, with the actual screens. Where we are confident, we say so plainly. Where the answer depends on the wording printed on your particular receipt, we say that too, rather than inventing a number that sounds authoritative.
The short version
- Go to guestobsessed.com — the plain address. It forwards you to the live form.
- The survey now asks for a photo of your receipt, or failing that your store number and the date and time of your visit.
- The 20-digit code is history. So are the
POS=SmartcodeandPOS=Piecemeallinks other guides still publish. - The reward is a free sandwich coupon, and the survey’s own screen says one coupon per seven days.
- There is no verified $500 sweepstakes. Pages promising one cannot point to any official rules, because none appear to exist.
What the GuestObsessed survey actually is
GuestObsessed is the guest satisfaction survey run by Checkers Drive-In Restaurants, Inc. — the Tampa-based company that operates both the Checkers and Rally’s burger chains. It is a customer feedback programme of the same species as the ones McDonald’s, Burger King and Wendy’s run: an invitation printed on the receipt, a short questionnaire about the visit you just had, and a small reward for taking the trouble.
What the company gets out of it is store-level detail it cannot buy any other way. A regional manager can see that this drive-thru, on these shifts, is losing points on order accuracy while the location two miles away is fine. That is why the form insists on a store number and a timestamp before it asks you anything — your opinion is only useful if it can be attached to a real transaction at a real restaurant. It is also why answering honestly matters more than answering generously.
What you get is the coupon. And, if you care about the food, some genuine leverage: the free-text box at the end is read by human beings, and a specific, calm, dated complaint about a cold order carries considerably further than a one-star review posted somewhere the company does not monitor.
What changed — and why every other guide is wrong
For years the survey ran on an older ASP.NET platform. You found a long numeric code in the middle of your
receipt, went to guestobsessed.com/Index.aspx?POS=Smartcode, typed the code in, and away you went.
A second entry route, POS=Piecemeal, let you enter a store number, a date and a check number if
your receipt did not carry a code.
Both of those addresses are now dead. They return 404 Not Found. The whole survey has been
rebuilt on Qualtrics, one of the largest enterprise experience-management platforms, and it
lives on a checkers.qualtrics.com subdomain that guestobsessed.com forwards you to. If a page you
are reading tells you to visit an .aspx address, or promises the code is “in the middle of
your receipt”, you now know exactly how stale it is. Our page on the missing survey
code goes through this in detail, including what to do if your receipt genuinely still prints one.
A note on how we know this
We are not asking you to take our word for it. The screenshots further down this page are of the survey as
it presents itself, and the two dead .aspx endpoints can be checked by anyone in about fifteen
seconds. Surveys change, and this one has changed before — if you meet a different screen than the one we
show, tell us and we will re-check and re-date the page.
What you need before you start
Notice what is not on that list: a purchase code, an account, an app, a subscription, or a payment of any kind. If something in the process asks you to pay, to install software, or to hand over a card number, you are not on guestobsessed.com. Close the tab.
How to take the GuestObsessed survey, step by step
Seven steps, in order. Steps one to five are the survey itself; six and seven are about turning the result into food. Each illustration below reflects what the corresponding screen or object looks like.
Keep the receipt — and check the top of it
Everything starts here, and this is the step people skip. Before you bin the receipt, look at the block of text near the top. You are looking for two things: a store number, usually printed as
Store #2072or just as a four-digit number beside the address, and the date and time of the order. Those two values are what the survey will ask for if it cannot read your photo, and there is no way to recover them once the paper is gone.Bag receipts and register receipts print the same information in different places, which trips people up constantly. Our receipt guide shows both layouts side by side with the relevant lines marked.
Step 1 — Where the store number and date sit on a Checkers or Rally's receipt Open guestobsessed.com — the short address, nothing longer
Type
guestobsessed.cominto the address bar and let it load. That is the whole address. You do not need a query string, aPOS=parameter or an.aspxpage, and if a guide gives you one of those it is quoting a system that was switched off. The site forwards you to a Qualtrics form on acheckers.qualtrics.comsubdomain, which is the correct, expected behaviour rather than a redirect to worry about.It works on a phone, which is where most people take it, and it is free. If nothing loads, jump to troubleshooting before assuming the survey is dead.
Step 2 — A browser window open at the official guestobsessed.com address Upload a photo of your receipt — or type two fields instead
This is the screen that has replaced the old code box, and it is the single biggest difference between this page and everything else written about the GuestObsessed survey. You are asked to upload a photo of your receipt, with an example image showing which details need to be visible. Photograph it flat, in decent light, with the top block in frame.
Underneath, the survey adds its own fallback in plain language: “If the photo doesn’t load, enter the info manually.” The manual route asks for Store # (it even gives
1234as the example format) and Date and Time inMM/DD/YYYY HH:MMwith a 12-hour clock. Get the time right to the minute — it is how the system matches your visit to a real transaction. Then press Next.
Step 3 — The upload box and the manual store number and date fields Answer the questions about your visit
The body of the survey is a run of satisfaction scales, typically anchored from highly dissatisfied to highly satisfied, covering the parts of a visit the company can act on: food quality and temperature, order accuracy, speed of service, staff friendliness, cleanliness and value for money. There are usually a few branching questions — say your order was wrong and it will ask what was wrong — plus a free-text box near the end.
Answer it honestly. A restaurant chain reading a thousand identical top scores learns nothing, and the free-text box is the part that actually reaches a district manager. We break down the full question set, including the branching logic, on the survey questions page.
Step 4 — Satisfaction scale questions of the kind the survey uses Read the reward screen before you close the tab
When you submit, the survey tells you what happens next. Historically this platform ended with a validation code displayed on screen — a short alphanumeric string you write onto your paper receipt. The current welcome screen instead uses the phrase “one coupon sent”, which points at delivery rather than an on-screen code.
We would rather tell you the truth than invent a certainty: read your own final screen carefully. If it shows a code, write it down before navigating away, because it is generally not recoverable. If it says a coupon is on its way, check the inbox you gave it. Either way, do not close the tab until you have understood the sentence in front of you.
Step 5 — The reward screen at the end of the survey Write the validation code on the receipt, if you were given one
If your survey ended with a code on screen, the receipt is where it belongs. Write it clearly in the blank space near the offer text, in pen. Staff at the window are looking for a handwritten code beside the printed offer, and a photo of a code on a phone with no receipt attached is a much harder conversation.
Screenshot it as well, by all means. But the paper is what gets handed over.
Step 6 — Writing the validation code onto the paper receipt Redeem it on your next visit, within the printed window
Take the receipt back to a participating Checkers or Rally’s and hand it over when you order. The redemption window and any required purchase are printed on the receipt itself — commonly around 30 days, but we will not put a hard number in your head when the paper in your hand is the authority. Franchised locations can also decline offers they did not issue, so use it at a restaurant in the same group where possible.
The full redemption walkthrough, including what to do if the window says no, is on the redeem your coupon page.
Step 7 — Redeeming the coupon at a Checkers or Rally's drive-thru
What you actually get
A coupon for a free sandwich. That is the offer, and it is a real one.
What we will not do is tell you which sandwich, because the survey does not. The wording points you back to “see receipt”, and the reason is that Checkers and Rally’s run different offers in different markets and at different times of year. A Big Buford in one campaign, a chicken sandwich in another. The receipt in your hand is the contract; a survey blog is not.
The same applies to the purchase requirement. Offers in this category are almost always structured as “free item with purchase” — typically a side and a drink — rather than as a giveaway, and you should plan on that being the case. Read the line under the offer before you drive over. Our free sandwich page explains how to parse that small print, and the redemption page covers what to do if the window declines it.
The $500 sweepstakes that isn’t
You will find pages promising that the GuestObsessed survey enters you into a draw for $500 in cash, or for gift cards. We looked hard for evidence and found none: no official rules document, no named sponsor, no stated prize value, no entry period, and no alternate no-purchase-necessary entry method. In the United States, a legitimate sweepstakes has to publish all of those. Their complete absence is not a gap in our research; it is the finding.
We think the claim spread the way most survey-site claims spread — one page invented an appealing detail, the next twenty copied it, and now it looks like consensus. It is worth knowing not because $500 was ever realistic, but because a page willing to invent a prize is a page willing to invent a receipt window, a redemption deadline, or a redemption rule that costs you a wasted trip.
The honest expectation
Five minutes of your time, in exchange for a sandwich coupon, once a week at most. Framed that way it is a perfectly good deal. Framed as a lottery ticket, it is a disappointment waiting to happen.
How often you can take it
The survey answers this itself, in a single line on its welcome screen: “Note: One coupon sent per 7 days.”
That sentence is worth more than every third-party claim about per-visit limits, because it is printed on the thing itself. It also draws a useful distinction. Submitting feedback and earning a coupon are not the same act. If you eat there twice in a week and the second visit went badly, tell them — the feedback is still valuable to the company and still gets logged. Just do not expect a second coupon inside the seven days.
Whether the clock runs per person, per household or per email address, we cannot tell you with confidence, and we are not going to guess at it.
What the survey asks you
After the receipt screen, the questionnaire settles into a familiar rhythm. Expect satisfaction scales on overall experience, food quality and temperature, order accuracy, speed of service, staff friendliness and restaurant cleanliness, along with questions about which order channel you used — drive-thru, walk-up window, delivery or the app — and how likely you would be to recommend the restaurant.
The form branches. Mark something poorly and it will ask a follow-up about what specifically went wrong, which is the mechanism by which a vague bad mood becomes an actionable data point. Near the end there is an open comment box, and that is the highest-leverage field in the whole survey. A sentence naming what happened, when, and at which window is worth more than any number of three-out-of-five ratings. Our breakdown of the question set goes through each section and what the company does with it.
When something goes wrong
Three failures account for most of the frustration people report, and none of them means the survey is broken.
The photo will not read, which is usually a lighting or focus problem on thermal paper that
has started to fade — use the manual store number and date fields instead, they are there precisely for
this. The date and time are rejected, which is almost always a format issue: the field wants
MM/DD/YYYY HH:MM on a twelve-hour clock, so an afternoon visit needs the twelve-hour form, not
14:36. Or the page will not load at all, which is most often a VPN, an ad blocker
or a corporate network interfering with the Qualtrics redirect.
Our troubleshooting page works through nine distinct failure modes, including the ones that happen at the counter rather than on screen — a franchise that will not honour the coupon, a receipt that has faded past legibility, a validation code that vanished when the tab closed.
Checkers or Rally’s — it is one survey
People ask this constantly, so: the two brands are one company and share one survey. Checkers opened in Mobile, Alabama in 1986. Rally’s opened its first restaurant in Louisville, Kentucky in early 1985. They spent a decade competing, then combined in August 1999, and today the same menu runs under whichever name has better recognition in a given market — Checkers largely in the South and East, Rally’s in the Midwest.
Your receipt will say guestobsessed.com either way, and the form does not care which sign was over the window. We keep a Checkers-specific page and a Rally’s-specific page only because the receipt layouts differ slightly and people search for them separately. The brand history page covers the rest, including the genuinely interesting story of the prefabricated double drive-thru buildings the chain was built on.
Who actually runs GuestObsessed.com
The domain belongs to Checkers Drive-In Restaurants, Inc., headquartered at 4300 West Cypress Street in Tampa, Florida — an address you can see for yourself on the sample receipt the survey displays, since the company uses its own head office as the worked example. The survey software is Qualtrics, licensed by the company; the questions are the company’s, the data goes to the company, and the coupon is issued by the company.
The chain is currently led by president and CEO Chris Tebben, appointed in September 2024, and has been majority-owned since a June 2023 recapitalisation by a group of its long-time lenders. It operates more than 700 restaurants. None of that changes how you take the survey, but it is the sort of thing a page claiming to be a reference ought to get right — and several competing pages still name an owner that sold out years ago.
People also ask
Is the GuestObsessed survey still working in 2026?
Yes, but not at the address most guides send you to. GuestObsessed.com works and hands you straight to the survey, which now runs on Qualtrics. The old entry pages — the Index.aspx?POS=Smartcode and Index.aspx?POS=Piecemeal URLs that dozens of survey sites still publish — return a 404 error. If a page tells you to go to one of those, it has not been checked in years. Start at the plain guestobsessed.com address and let it forward you.
Where is the 20-digit survey code on my Checkers receipt?
On most current receipts, there isn’t one. The 20-digit code belonged to the previous survey platform. The Qualtrics version asks for a photo of your receipt, and if the photo will not read it asks you to type the store number and the date and time instead. Both of those sit near the top of the receipt. We show you exactly where on our receipt guide, and the full story of the missing code is on the survey code page.
What do I get for completing the GuestObsessed survey?
A coupon for a free sandwich. The exact sandwich, and whether you have to buy anything alongside it, is set by the offer printed on your own receipt — the survey itself says “see receipt” rather than naming an item. In practice the offer is usually tied to a purchase, most often fries and a drink. We explain what the wording means on the free sandwich page.
Can I take the survey without a receipt?
No. The first screen asks for a receipt photo or, failing that, the store number and the exact date and time of your visit. Without a receipt you have none of those. There is also no alternate mail-in entry route, because — despite what several sites claim — there is no prize draw attached to this survey that would legally require one. See rules and eligibility.
How long does the GuestObsessed survey take?
Around three to five minutes if you answer honestly and skip the optional comment box, and closer to seven if you write a paragraph. Most of it is a series of satisfaction scales about your visit — food quality, order accuracy, speed of service, staff friendliness and cleanliness. There is nothing to install and nothing to pay. A full walkthrough of the question set is on our survey questions page.
How often can I take the Checkers and Rally’s survey?
The survey’s own welcome screen answers this in one line: “One coupon sent per 7 days.” You can submit feedback more often than that if you want to be heard, but you should expect a reward roughly once a week per person, not once per receipt. That single sentence is more authoritative than any of the ‘one per visit’ claims floating around, because it is printed on the survey itself.
Is guestobsessed.com legit or a scam?
It is legitimate. GuestObsessed.com is the feedback address Checkers Drive-In Restaurants prints on its own receipts, and it hands off to a Qualtrics form on a checkers.qualtrics.com subdomain — Qualtrics being one of the largest enterprise survey platforms in the world. What is worth your suspicion is the ring of look-alike sites around it. Several push their ‘take the survey’ button to an unrelated third-party domain rather than to guestobsessed.com. Ours does not.
Do I need to buy something to use the free sandwich coupon?
Almost certainly yes, and the receipt will say so. Fast-food survey coupons in this category are nearly always ‘free item with purchase’ offers rather than an outright giveaway, and Checkers and Rally’s offers have historically required a side and a drink. Read the small print on your own receipt before you plan the trip — it is the only wording that binds the restaurant. More on the redemption page.
Can I win $500 or a gift card from the GuestObsessed survey?
We can find no evidence that a cash sweepstakes exists. There is no set of official rules, no named sponsor, no prize value and no ‘no purchase necessary’ entry route — and US sweepstakes law would require all of those to be published. Several survey blogs promise $500 in cash or gift-card draws. Treat those pages as advertising copy, not fact. The realistic reward here is a sandwich coupon, and that is worth having on its own terms.
Is the Checkers survey the same as the Rally’s survey?
Yes. Checkers and Rally’s have been one company since 1999, run the same menu under two regional names, and share one feedback platform. Whichever sign was above the drive-thru, your receipt points at guestobsessed.com and the form is identical. We keep separate pages for Checkers and Rally’s only because the receipts look slightly different.
How we keep this page honest
Three rules. We date everything, so you can see whether a claim is fresh or fossilised. We separate what we verified from what we inferred — you will notice this page says “we could not confirm” in several places where other guides state a confident number. And we never route you off-domain: every survey button here goes to guestobsessed.com and nowhere else, which is more than can be said for some of the pages ranking around us.
This site is supported by advertising. That pays for the research; it does not buy a mention, and no one has ever paid us to describe an offer more generously than it deserves. If you find something on this page that is wrong — particularly if your survey screen looked different to ours — tell us and we will check it and re-date the page. Our editorial policy sets out the whole approach.
We are an independent team that documents restaurant guest-satisfaction surveys. We are not Checkers, Rally’s, or the company that runs GuestObsessed.com. We take the surveys ourselves, screenshot what we see, date every claim, and correct pages when the survey changes. Read our editorial policy or tell us we got something wrong.