Checkers is the double drive-thru burger chain that started in Mobile, Alabama in 1986 and built its identity on black-and-white checkerboard, two service lanes and a bag of seasoned fries. Its customer feedback programme is called GuestObsessed, and if you have a receipt in your hand you are already eligible.
Checkers and Rally’s use one survey
Worth establishing before anything else, because it saves a lot of searching. Checkers and Rally’s have been the same company since 1999. Same menu, same operations, same feedback platform. Whichever brand served you, your receipt says guestobsessed.com and the form is identical.
We maintain separate Checkers and Rally’s pages purely because people search for them separately and because the receipts differ slightly in layout. The brand page covers how the two came to be one company.
Where to start
Type guestobsessed.com into your browser. Nothing longer. That address forwards to the live
Qualtrics form; a POS=Smartcode or .aspx link from an older guide will give you a 404
and a false impression that the survey is dead.
The survey then wants to know which restaurant and when. Photograph the receipt, or type the store number and the date and time. That is the whole entry process — there is no code to find, which is the single biggest change from how this survey used to work. See what happened to the 20-digit code.
Reading a Checkers receipt
Checkers register receipts carry a header block with the store number sitting immediately above the street address, and the date and time in the right-hand column beside the host and area lines. The area line is worth noticing — it records whether you used the walk-up window or the drive-thru, and the survey will ask you the same thing a few screens later.
Bag receipts — the kitchen slip — put the store number on its own line at the top with the date and time to its right. Both layouts are marked up in our receipt guide, using the annotated examples the survey itself supplies.
The one formatting rule that matters
Enter the store number as digits only, and the time on a 12-hour
clock. An afternoon visit is 02:36 with PM, never 14:36. That single detail accounts
for most rejected entries.
What Checkers sells, for context
Knowing the menu helps you read the coupon wording when it arrives. Checkers is built around a compact core: the Big Buford, a double-patty burger the brand treats as its flagship; the Baconzilla!; the Mother Cruncher crispy chicken sandwich, introduced in 2020; and the Famous Seasoned Fries that a large share of customers come for above anything else.
Survey coupons in this category generally sit at the accessible end of a menu rather than on the flagship item, and are usually attached to a purchase. Read the offer line on your receipt before planning the visit; our free sandwich page explains how to parse it.
The Checkers free sandwich
Complete the survey and you are issued a coupon for a free sandwich. The survey’s own welcome screen caps this at one coupon per seven days, which is the only frequency rule we can quote from the source rather than from another website.
What we will not do is tell you which sandwich. The offer varies by market and campaign, the survey points you at your receipt, and your receipt is the only wording a restaurant is obliged to honour. Expect a required purchase — historically fries and a drink. Redeeming the coupon covers what happens at the window.
Where Checkers operates
Checkers and Rally’s together run more than 700 restaurants across a broad slice of the United States, the large majority of them franchised. Checkers is the stronger name in the South and along the East Coast; Rally’s dominates in the Midwest. The split is a legacy of two chains that grew in different regions before combining, and it is why you may have driven past both without realising they serve the same food.
The franchising point matters practically: a franchisee decides which promotions to honour, which is why redeeming at the restaurant that served you is the reliable route.
Making a complaint that actually lands
If the visit went badly, the survey is a better channel than a review site — because it is attached to a specific transaction at a specific restaurant, and someone whose job depends on those numbers reads it.
Use the free-text box at the end and be concrete: what you ordered, roughly when, which window, what went wrong. “Cold fries, second window, around 6:15 pm, second time this month” is a sentence a manager can act on. A paragraph of annoyance is not. If you need an actual reply rather than to be counted, contact the company through its own channels as well — the survey measures, it does not correspond.
Checkers survey questions
What is the Checkers survey website?
guestobsessed.com — the address printed on the receipt. It forwards to the live survey form. Do not use the old Index.aspx links other guides publish; those return 404.
How do I take the Checkers survey for a free sandwich?
Go to guestobsessed.com, upload a photo of your Checkers receipt (or type the store number and the date and time), answer the satisfaction questions, and follow the instructions on the final screen. Our walkthrough shows every screen.
Is the Checkers survey the same as the Rally’s survey?
Yes — one company, one survey, one form. The only difference worth knowing is that the two brands’ receipts can look slightly different, which is why we also keep a Rally’s page.
What free sandwich does the Checkers survey give you?
The offer printed on your receipt, which varies by market and campaign. The survey says “see receipt” rather than naming an item, and any page that names one confidently is describing one receipt from one place. Expect a purchase requirement — usually fries and a drink.
How long does the Checkers survey take?
Three to five minutes for a straightforward visit. Longer if something went wrong, because the form branches into follow-up questions to understand the problem.
We are an independent team that documents restaurant guest-satisfaction surveys. We are not Checkers, Rally’s, or the company that runs GuestObsessed.com. We take the surveys ourselves, screenshot what we see, date every claim, and correct pages when the survey changes. Read our editorial policy or tell us we got something wrong.