The short answer
- The 20-digit code is retired, along with the pages that accepted it.
guestobsessed.com/Index.aspx?POS=Smartcodereturns 404. So doesPOS=Piecemeal.- The survey now runs on Qualtrics and asks for a receipt photo, or a store number and date and time.
- You have lost nothing. The free sandwich offer works exactly as before.
The short answer, expanded slightly
Checkers Drive-In Restaurants rebuilt its guest feedback survey on a new platform. The old system identified your visit by a long numeric string printed on the receipt. The new one identifies it by reading the receipt itself, or by taking two pieces of information you can see with your own eyes: which restaurant, and when.
It is, if anything, an improvement. A twenty-digit code is a miserable thing to type on a phone, and one mistyped digit means starting again. A photograph is faster and a store number is four digits.
What the code used to do
On the previous platform, the receipt carried a survey invitation and a long numeric code, usually in the
middle of the printout. You went to a page called Index.aspx with a query string of
POS=Smartcode, entered the digits, and the system matched them to a transaction record: which
restaurant, which register, which time, what was ordered. That match is the whole point — it is what lets
a district manager attribute your three-out-of-five on order accuracy to a specific shift.
There was a second door for receipts that did not carry a code. POS=Piecemeal asked for a store
number, a visit date and a check number, and reconstructed the same match from those three values. If that
sounds familiar, it should: the current survey’s manual-entry route is the direct descendant of
Piecemeal, minus the check number.
The pages that no longer exist
| Address | What it was | Status now |
|---|---|---|
guestobsessed.com/Index.aspx?POS=Smartcode | 20-digit code entry | 404 |
guestobsessed.com/Index.aspx?POS=Piecemeal | Store number and check number entry | 404 |
guestobsessed.com/rss/DContent.aspx?Page=Privacy | Legacy privacy page | 404 |
guestobsessed.com | The survey entry point | Live |
You can verify every row of that table yourself in less time than it took to read it. We mention that not to be smug, but because it is the difference between a page that checked and a page that copied.
What the survey asks for now
Two things, and it will take either.
A photo of your receipt. The upload box is the primary route, and the survey shows you an
annotated example of exactly which parts need to be visible. Or the store number and the date and
time, typed into two fields, with the survey supplying the formats: 1234 for the store, and
MM/DD/YYYY HH:MM on a twelve-hour clock for the visit.
Our full walkthrough covers both routes screen by screen, and the receipt guide shows where those two values are printed on each receipt layout.
If your receipt genuinely does show a code
Some receipts, particularly from older terminals or from franchise locations running behind on point-of-sale updates, may still print a long code beside the survey invitation. Two things are true at once here: it does no harm, and the current form has nowhere to put it.
Take the survey the normal way. Keep the receipt with the code on it anyway — if a member of staff at redemption asks about it, you have it. But do not go hunting for a page that will accept it, because the page that accepted it has been switched off.
Survey code versus validation code
These get conflated constantly, including by sites that ought to know better, so here is the distinction in one table.
| Survey code | Validation code | |
|---|---|---|
| Direction | Input — you type it in | Output — the survey gives it to you |
| When | At the start | At the end |
| Printed on | The receipt, historically | Nothing — you write it on the receipt |
| Purpose | Identify your visit | Prove you completed the survey |
| Status in 2026 | Retired | Still part of the reward flow |
So: no code needed to start. A code may well appear at the end. See redeeming your coupon for what to do with it.
Why so many guides still say otherwise
Because they copied each other. Survey guides in this niche are written quickly, largely from one another, and almost never re-checked. Once one page described the Smartcode route, twenty more repeated it, and the repetition started to look like corroboration. The same mechanism is why several of them still name a private equity firm that sold its stake in the company years ago, and why one figure for the number of states Checkers operates in propagated across half a dozen sites despite being wrong.
It matters beyond this one detail. A page that has not verified its central instruction is not a page you should trust on redemption deadlines or purchase requirements either — and those cost you a wasted drive. We set out how we handle this in our editorial policy.
Questions people ask about the code
Where is the 20-digit survey code on a Checkers receipt?
On current receipts it generally is not printed at all. The code belonged to the previous survey platform, which has been retired. What the survey wants now is a photo of the receipt, or the store number and the date and time typed in by hand.
What is guestobsessed.com/Index.aspx?POS=Smartcode?
The old code-entry page. It returns 404 Not Found. Its sibling, POS=Piecemeal, was the store-number entry route and is equally dead. Any guide still publishing those links has not been checked since the platform migration.
Can I still take the survey without a code?
Yes — that is now the normal way. There is no code field on the current form. Go to guestobsessed.com and follow the walkthrough.
My receipt has a long number on it. Is that the survey code?
Probably not. Receipts carry several long numbers — check numbers, order numbers, terminal IDs, card authorisation references. None of those is a survey code, and none of them is what the current form asks for. Look for the store number and the date and time instead.
Is the validation code the same as the survey code?
No, and mixing them up causes real confusion. A survey code was an input — something you typed in to start. A validation code is an output — something the survey gives you at the end to write on the receipt and redeem. The input code has gone; the reward at the end has not.
We are an independent team that documents restaurant guest-satisfaction surveys. We are not Checkers, Rally’s, or the company that runs GuestObsessed.com. We take the surveys ourselves, screenshot what we see, date every claim, and correct pages when the survey changes. Read our editorial policy or tell us we got something wrong.